Return & Warranty


ATTENTION: Sovran Arms is not affiliated with a brand other than Pishtov in any country.
We purchase the "stocks" of some Sovran models from different suppliers.
Similar or same stock design products cannot be affiliated with Sovran.

Sovran Arms does not provide warranty to any airgun except for airguns with the Sovran logo, Sovran manual and Sovran warranty certificate.
Pishtov is considered as Sovran.


Returns

Sovran USA accepts returns within 30 days from the date of purchase in only new condition (unused).

Sovran USA accepts unconditional returns within 7 days from the invoice date.
*If you have used (Tested) Sovran Airgun, unconditional return is valid within 7 days from the invoice date.

*Within 30 days from the date of purchase, you may return your Sovran Airgun in new condition (unused) with original packaging and accesories with a copy of your invoice.
*If you do not return your Sovran Airgun due to a technical problem, the shipping fee will be paid by the customer.
*Please don not dismantle a Sovran Air Rifle!
This excludes Sovran Airgun from warranty.

*We manage the return and refund process by contacting Sovranners.
Therefore, for a return request please contact us contact@sovranairguns.com
We will respond within 24 hours.

We accept your mail date as the date of your return request.
Late reply from Sovran will not affect your return period.

Warranty

*All Sovran Airguns have a 1 year limited warranty.
*In case of any malfunction, contact us within 1 year from the date of invoice.
*Remember; if you dismantle your Sovran Airgun, your airgun is out of warranty.
*Breakage, disassembly, etc. caused by the user. In such cases, any Sovran Airgun is not under warranty.

The Sovran warranty is valid only for technical problems.

Refunds

All refunds will be processed back to payment within 15 business days from the date of receipt of Sovran Airgun at our storage.

Exchanges

Exchanges will be processed within 15 business days from the date of receipt of Sovran Airgun at our storage.